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The Right Pret People |
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Pret worldwide employs over 4000 people. In Hong
Kong we have a small group of shops (we call this a
¡¥Pret Estate¡¦) led by an imaginative (and
passionate) leader (Op's). All our shops have
trainers within their core staff. We run many
courses at our Pret Academy in Causeway Bay (most of
which have nothing to do with sandwich making). |
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We have a strong tradition of developing our people
and currently, 75% of our managers began their Pret
careers as Team Members. Our training programmes
seem to work. We will continue to invest heavily in
our employees¡¦ development. We don¡¦t sit on our
backsides talking about staff ¡¥training and
development¡¦. We actually get on and do it. |
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At Christmas we throw a massive party. Some have passed
into Pret legend. Everyone at Pret is invited. Quarterly
we get the whole company together for a reward and
recognition brief. We have an in-house ¡¥ideas
department¡¦. Anyone can submit an idea and is in with a
chance of winning ¡¥The Best Idea¡¦ award! There are
thousands of bright ideas that could help Pret be a
better, kinder, easier place to work and shop. |
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Pret always tries to go above and beyond the basic
requirements for its staff, implementing innovative
incentive programmes. The Mystery Shopper programme is
designed to focus on Immaculate Shops, Immaculate Food
and Immaculate People and to give Pret staff the chance
to share a team bonus every week. Each Pret is visited
every week by a mystery shopper, assessing Pret in terms
of cleanliness and services from a consumer¡¦s
perspective. In shops that score 9/10 or more, every
team member earns a bonus based on the number of hours
they have worked that week. Over 80% of Pret shops in
Hong Kong achieve their bonus each week. In addition,
mystery shoppers can award an outstanding card to a Team
Member for exceptional service and this member also
earns an extra cash bonus. Cash rewards are also given
to people when they are promoted so that they can
distribute this reward amongst colleagues who have
helped them out. |
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Pret¡¦s success as a company is based on ¡¥word of mouth¡¦
propaganda. The same principle is applied when looking
for new staff. We strongly encourage our existing staff
to recommend their friends and family to work for us,
because we know that good people know other good people.
Successful recommendations are rewarded with cash. Of
course, staff appreciate extra cash and precious
rewards, but we know that what people appreciate by far
the most is the prospect of a promising career, which
will enable them to improve their skills and provide
better for themselves and their families. We actively
encourage internal promotion and create opportunities
for our staff to climb the career ladder as fast and as
high as their potential allows. |
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