PRET A MANGER

Us and our Customers (that's you)

Pret A Manger is the UK business that revolutionized the concept of sandwich making and eating since it began in 1986. Innovative fresh food made from natural ingredients, combined with efficient-but-friendly service in a clean modern environment, has produced one of the UK’s real success stories.

Pret has over 180 shops now open across the UK. In July 2000, the first international Pret A Manger shop opened in New York, spearheading the company's expansion into the US where over 15 shops now operate. Pret entered the Asian market in 2002, opening its first shop in Hong Kong in February. Pret selected Hong Kong not only because it's Asia's leading city and financial centre, but also because it embodies what Pret is all about. It is a city that innovates, demands excellent standards and has an unstoppable energy and passion for life.

We’d like to think we react to our customers’ feelings (the good, the bad, the ugly) with haste and absolute sincerity. Do call or email, we have a brilliant team standing by. If you’re a Pret customer, you have the right to be heard and listened to; go to the Customer Services section to do just that.

We commission the jewellers, Tiffany & Co, to make solid silver stars for us. Whenever a customer calls or writes to congratulate a member of our staff for being helpful, professional or simply great, off goes a Tiffany Star to the staff member. We are thrilled to have awarded hundreds and hundreds over the years. Thank you to every customer who has commented and written in.

Franchising - Sorry we don’t. Please don’t call us and ask for a franchise because we don’t; we really don’t. We don’t franchise. The fact is, we don’t like to franchise, so we don’t.