Pret is made up of small groups of shops (we call this a 'Pret Estate') led by imaginative (and passionate) leaders (Ops). All our shops have trainers within their core staff. We run many courses at our hectic Training Academy in Causeway Bay (most of which have nothing to do with sandwich making).

We have a strong tradition of developing our people: Prakash Sahi, a General Manager in one of our largest shops, began working with us as a Team Member nearly 10 years ago; Operations Manager Kalei Fung joined us as a Team Member in our very first HK shop in 2002. Currently, 75% of our managers began their Pret careers as Team Members.

Our training programmes seem to work. We will continue to invest heavily in our employees' development. We don't sit on our backsides talking about staff 'training and development'. We actually get on and do it. We employ many different nationalities, and value the cosmopolitan feel this gives the company.