The people based at our support centre are there to support the good work that the shop teams do each and every day. In order for our shops to run smoothly – so Pret can remain profitable but still be a fun place to work – lots has to go on behind-the-scenes. We have to find great sites for shops, then build them up, create winning food ideas, source ingredients that can be delivered daily, communicate to our customers about what we do and why, ensure our computer systems function correctly, make sure everyone gets paid on time…the list goes on and on.